Last updated: July 24, 2026
ASCEND ("we," "us," "our") is a personal growth journaling application. We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) as amended by the CPRA, and other applicable data protection laws. This policy explains what we collect, how we use it, who we share it with, and your rights.
For users in the European Economic Area (EEA), we process your personal data under the following legal bases:
Your journal entries are processed by AI to extract mood scores, themes, insights, and suggestions. This analysis is automated and may not always be accurate. You can edit or delete any entry at any time. The AI does not make decisions that produce legal or similarly significant effects on you. Crisis detection is an automated safety feature that displays support resources when potential self-harm indicators are detected — it does not trigger any external reporting or intervention.
We use the following third-party services to operate ASCEND:
Each provider has its own privacy policy governing how they handle data. We do not sell your personal data to any third party.
We use cookies and similar tracking technologies (e.g., local storage) for the following purposes:
You can control or disable non-essential cookies through your browser settings. Disabling essential cookies may affect app functionality.
We do not sell your data. We share data only:
We use industry-standard encryption, access controls, and security measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. We regularly review and update our security practices.
We retain your data for as long as your account is active. When you delete your account, all personal data is permanently removed within 30 days. We may retain aggregated, de-identified data indefinitely for analytics purposes. Certain data may be retained longer if required by law or to resolve disputes.
Your data may be transferred to and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses (SCCs) where required by GDPR, and we only transfer data to countries that provide an adequate level of data protection or where appropriate safeguards have been implemented.
If you are in the European Economic Area or the United Kingdom, you have the following rights:
To exercise these rights, contact us using the information in Section 19. We will respond within 30 days.
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
To exercise these rights, submit a request via the contact information in Section 19. We will verify your identity before processing your request and respond within 45 days.
ASCEND is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will delete it. Users must be at least 13 years old to create an account, and users under 18 should obtain parental consent before subscribing or booking coaching sessions.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay, and in any case within 72 hours of becoming aware of the breach, as required by GDPR Article 33. We will provide details of the breach, the measures taken, and recommendations for protecting yourself.
ASCEND is not a medical, mental health, or therapeutic service. It is not a substitute for professional therapy, counseling, or crisis intervention. AI-generated insights are informational only and may be inaccurate. If you are in crisis, please contact emergency services or a crisis hotline immediately. In the US, call or text 988 for the Suicide & Crisis Lifeline.
We may update this policy from time to time. We will notify you of significant changes via the app or email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance of the updated policy.
For GDPR-related inquiries or to exercise your data protection rights, you may contact our Data Protection Officer or privacy team at the contact information below. We will respond to all requests within the timeframe required by applicable law.
For privacy questions, data requests, or to exercise any of your rights, please contact Base44 support through the app's Settings page or by visiting the Base44 support portal. For fastest processing, include "Privacy Request" in your subject line and the email associated with your ASCEND account.